Applicant FAQ's

You can search our Rentals to find the right home for you. Browse all available listings or filter to your specific wants to guide your process. 

Then get on the waitlist, schedule an in-person viewing, or take a virtual 360º tour before you apply!

We require all applicants to have taken an in-person or virtual tour prior to submitting an application. Pictures are great but they don't replace the feel of walking the layout, even virtually, and being able to “see” yourself in a home. 

Virtual tours are available on the rental listing. You can view 360º tours anytime from your phone or computer.

For in-person, self-guided tours for our vacant homes, you can schedule for a time that is convenient for you between 6am to 10pm, seven days a week. (Tours must be confirmed during our scheduled business hours)

We understand that some residents are relocating to our area and are not available for in-person tours. In those circumstances, you can take advantage of the 360º virtual tours or designate a trusted person to complete the in-person tour on your behalf.

Many of our homes allow pets. When searching for a home, you can filter to find the home that meets your pet needs.

Monthly Pet Rent is $40 per pet. Deposits vary depending on the size of the pet:

$300 per pet under 15 lbs.

$400 per pet over 15 lbs.

Each home is marked if it is a fixed-term lease or a month-to-month lease.

Yes. All of our homes accept Section 8 Housing vouchers. Please contact your case manager if you have questions regarding your limits or their process.

No. Your application fee is used for necessary background checks and for the time we spend on processing your application regardless of whether or not you are approved as a resident. 

We process completed applications on a first come, first serve basis. A complete application includes:

• A tour of the home, in person or virtually, has been completed
• Completed Pet Screening profile, regardless if you will be bringing an animal or not
• Fully completed and signed application
• Paid application fee
• All requested information (such as income documentation)
• If applying in a group, all applications for the group must be submitted.

Yes. Since we process completed applications on a first come, first serve basis and a tour is required, your application will be for the specific unit. If there are multiple homes you are interested in, decide which home meets your needs the best.

The application process generally takes 3 – 5 business days to complete. However, if your references take longer to get back to us, this can slow down the process. If you would like a speedy process, we suggest you communicate with your references to return our request as soon as possible. Please note, many entities are understaffed and the application process may be delayed for reasons outside of our control.

Yes, we review rental history, employment stability, criminal history, public records, and credit history on each prospective resident. There is a Non-Refundable Application Fee for every person over the age of 18 who will be living in the home. View our Rental Criteria here.

No, we do not pre-qualify any applicants. Please see our Rental Criteria for more questions.

Congratulations! We’re looking forward to having you as a resident. You will be hearing from our Resident Relations department regarding next steps. The next step checklist includes:

• Signing your Rental Agreement
• Pay your deposit and move-in charges
• Set up utilities
• Update Renter’s Insurance

No. You do not need to pay your last month’s rent up front. If approved, you will owe your security deposit to hold the unit and the prorated first month’s rent to pick up your keys.

Once all next steps are completed, our leasing team will send you the code to access the home. On your move-in day, you will go straight to the home, enter your code and you can start to move in.

Upon entry, you will find your Welcome Packet and copies of your keys.

You will need to set up any utilities and provide us with the account number for each one you are responsible for paying PRIOR to picking up the keys to move in. 

You will receive instructions on which utilities you need to set up and how to contact providers with your Rental Agreement.

Yes. We require each resident of your household to have $100,000 of Renter's Insurance. If you have roommates, you can all be on the same policy or separate policies, but every person must be listed with their own policy.

Duerksen and Associates, Inc. (PO Box 660121 Dallas, TX, 75266) must be listed on the policy as additionally insured.

Renter’s insurance covers damage caused to the property or home (restrictions apply). We are not liable for your personal belongings or any damage to them. If you would like to add additional coverage for fire, theft, or anything else, request that from the same agent you got your liability policy from. 

We also offer a policy as part of our Resident Benefits Package, contact us for more details. We also offer a policy as part of our Resident Benefits Package. Contact us for more details.

Upon moving in, we will invite you to complete the Move In Check-In sheet virtually. You are able to make notes and take pictures. This is for documentation purposes. A copy will be placed in your file and you will receive a copy for your records. 

If you have roommates, only one Check-In sheet is required per unit.

Your Rental Agreement covers who is approved to live in the home, the address you are living at, and the household vehicle information. Only the people named on the Agreement can reside in the home. Only cars listed on your Agreement may be parked on the premises. It’s your responsibility to notify us when any of these things change.

Your rental is ONLY to be used for the people listed on the Rental Agreement. We must approve any changes to the residents in the unit prior to them taking residence in the home. Subleasing is not allowed. Any visitor that stays 10 consecutive days or 20 days in a 12-month period must be pre-approved.